At West Haven, LLC (“West Haven,” “we,” “us”), our goal is 100% customer satisfaction. We see every purchase as an act of trust, and we hold that trust with care. If you ever feel an offer isn’t serving you, our policies below explain how we honor that.
Pitch Kit & Founders Pass
- We believe visibility should feel empowering, not wasteful. That’s why the Pitch Kit comes with a 365-day, 100% money-back guarantee—a full year to put it to work and decide if it’s the right fit. The Pitch Kit is built to help you land coverage fast, and our hope is you’ll be celebrating wins within weeks. If after a year you don’t feel it was valuable, email hello@westhavenpr.com for a full refund.
- Founders Pass note: The Founders Pass includes the Pitch Kit plus two months of complimentary access to The Cove by West Haven™, with the option to continue at a discounted Founders rate. The Pitch Kit and Founders Pass are both covered by our 365-day guarantee. If you don’t find value within a year, email us for a full refund of your purchase. If you continue into a paid Founders-rate Cove membership after the complimentary period, those fees follow The Cove policy—non-refundable, cancel anytime.
Booked & Featured
- Booked & Featured is a hands-on partnership built through a formal agreement. Because this service requires significant time and resources, refunds, cancellations, and other terms are governed by the contract you sign at enrollment. We encourage you to review your agreement carefully and reach out with any questions — clarity up front supports a strong partnership.
The Cove by West Haven™
- The Cove is about shared trust and collective momentum. Because of the nature of a private community, refunds are not offered. However, you are free to cancel your membership at any time. Access remains active through the end of your billing cycle. We want you to stay because it feels aligned — not because you feel locked in.
Power Hour
- We know your time is valuable, and ours is too. That’s why we stand behind the promise of a 90-day, 100% money-back guarantee. If you put the action steps from your session into practice and don’t experience greater clarity or results, email us within 90 days and we’ll return your investment.
- We believe in shared responsibility: when you bring your commitment, we match it.
Digital Products
- Unless otherwise stated above, all digital products are non-refundable once accessed or downloaded. This ensures the integrity of our intellectual property while also inviting you to purchase with intention.
How to Request a Refund
- If your purchase is covered by a guarantee, requesting a refund is simple:
- Email us at hello@westhavenpr.com with your order details
- Refunds will be issued to the original form of payment.
- Processing times may vary depending on your payment provider.
Contact Us
We welcome your questions, comments, and concerns about this Return & Refund Policy:
West Haven, LLC
939 South Park St, PMB #2051
Madison, WI 53715, United States
hello@westhavenpr.com